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Restaurants hungry for tech without the headache
8 Aug
2016
Written by MRA

Restaurants hungry for tech without the headache »

"About four in five restaurant operators agree that technology can help make restaurants more productive, increase sales and provide a competitive advantage. However, half say it also makes the customer experience more complicated. This research highlights the importance that user-friendly, streamlined tech solutions play

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Ask the Expert: Create a Culture of Focus to Optimize Results
2 Aug
2016
Written by MRA

Ask the Expert: Create a Culture of Focus to Optimize Results »

"The team is showing inconsistent results whether it’s service, financial performance or cleanliness. At the same time, the industry is becoming increasingly competitive. I believe in my team; how can I help it achieve consistent and better results?"

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Building a culture to prevent harassment
19 Jul
2016
Written by MRA

Building a culture to prevent harassment »

Examine what your restaurant does to prevent and address workplace harassment. Does your culture promote respect and civility, or does it breed conditions that could lead to harassment? A new Equal Employment Opportunity Commission report finds that organizational culture has the greatest impact on preventing harassment or allowing it to flourish.

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Preventing harassment in the workplace
11 Jul
2016
Written by MRA

Preventing harassment in the workplace »

Employers need to take a stronger approach to preventing workplace harassment, according to an Equal Employment Opportunity Commission report released June 20. Workplace harassment remains a persistent problem and often goes unreported.

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Today’s Social Media: Are you tapping its full potential?
5 Jul
2016
Written by MRA

Today’s Social Media: Are you tapping its full potential? »

With social media, engagement goes far beyond wooing people to your business and wowing them once they get there. Savvy operators are using social media platforms to maintain a connection with their clientele before, during and long after their visit

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Getting ready for the new federal overtime rules
28 Jun
2016
Written by MRA

Getting ready for the new federal overtime rules »

If your business currently has salaried employees whose salaries are under the weekly or annual threshold, and you determine they work more than 40 hours per week, you will need to decide how to remedy the situation. Possible solutions include

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Create a Culture of Focus to Optimize Results
13 Jun
2016
Written by MRA

Create a Culture of Focus to Optimize Results »

Q: The team is showing inconsistent results whether it’s service, financial performance or cleanliness. At the same time, the industry is becoming increasingly competitive. I believe in my team; how can I help it achieve consistent and better results?

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11 questions about music licensing
7 Jun
2016
Written by MRA

11 questions about music licensing »

Music is one of the most important elements in establishing the mood in your restaurant, but under law, you must make sure you have the necessary licensing to comply with copyright statutes before playing it. Performing rights organizations (“PROs”), such as BMI, ASCAP and SESAC, act as intermediaries between restaurants and songwriters to protect intellectual property and make licensing more cost-effective and convenient.

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The answer to higher labor costs? Productivity.
24 May
2016
Written by MRA

The answer to higher labor costs? Productivity. »

Hourly earnings in the restaurant industry are up 3.9 percent this year, Hudson Riehle, senior vice president of the research and knowledge group with the National Restaurant Association, said at the show on Saturday. By comparison, private-sector wages are up 2.2 percent. Industry wages rose 3.3 percent last year, and 3.2 percent in 2014.

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DOL issues final overtime rules
18 May
2016
Written by MRA

DOL issues final overtime rules »

Two clear examples of the industry’s influence in the rule are highlighted in the sections dealing with the “long” duties test and the bonuses. On the “long” duties test, the rule states that the “Department understands the concerns of employers and their advocates that prohibiting managers from ‘pitching-in’ could negatively affect the workplace.

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