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As automation increases, so are jobs
7 Jun
2017
Written by MRA

As automation increases, so are jobs »

Digital ordering leads to increases in order volumes, order sizes and customization. In turn, requires extra labor for production and quality control in Panera’s kitchens. The chain’s table service also requires employees, and in Panera outlets that offer delivery, drivers have been added to the payroll.

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Economy brighter, but consumers still cautious
1 Jun
2017
Written by MRA

Economy brighter, but consumers still cautious »

During his “State of the Industry” presentation, Riehle, our senior vice president of research, told industry executives that 39 percent of Americans say they’re not dining out now as much as they’d like. That number is down from its record high of 45 percent in 2013, but is still higher than the 27 percent of consumers who shared the same thoughts before the Great Recession began in 2007.

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Ask the Expert: Five Focus Areas to Compete and Win
23 May
2017
Written by MRA

Ask the Expert: Five Focus Areas to Compete and Win »

Our restaurant has traditionally had pretty steady sales, but lately our sales have begun to flatten even with price increases. The business also seems less energized than in years past, yet the economy is growing around us. Where should I focus to get back to where we can be?

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Cyber Security for the Hospitality Industry
15 May
2017
Written by MRA

Cyber Security for the Hospitality Industry »

Keeping data safe and secure is of great concern to us and our industry. Technology innovations, often fueled by data, help restaurants streamline operations, reduce costs and bring in more guests. But with opportunity comes risk. Payment card information has always been a target, and now hackers are hungry for more. With new data sources, online criminals can target all aspects of a restaurant’s business.

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8 Facts Every Restaurateur Must Know About Card Processing
12 Apr
2017
Written by MRA

8 Facts Every Restaurateur Must Know About Card Processing »

Payment cards are a commonly used form of payment at most restaurants. If understood and managed correctly, your payment-card processing can add to greater profits with reasonable costs. Here is what you need to know about processing payments made with a card.

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Data shows the importance of foreign-born workers
14 Feb
2017
Written by MRA

Data shows the importance of foreign-born workers »

Competition for employees is also heating up in the restaurant industry. 27 percent of restaurant operators said recruiting-and-retaining employees is the single most important challenge facing their business. This was up from just 9 percent two years earlier.

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An Online Review Case to Watch
15 Jan
2017
Written by MRA

An Online Review Case to Watch »

Of course, restaurateurs have no problem with reviews based on honest, firsthand experiences. What they do have a problem with are disparaging comments posted on sites like Yelp by people who may not even have had a firsthand experience at the restaurant in question.

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Efficient equipment is the key to big savings
19 Dec
2016
Written by MRA

Efficient equipment is the key to big savings »

The problem is the expense involved. This year, Tarah Schroeder helped advise the city of Boulder as part of a yearlong energy reduction pilot with the restaurant industry there. She was tasked with finding solutions to reduce energy 10 to 20 percent. She says now that 8 to 16 percent is a more realistic figure

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Safeguarding Against Fraud and Theft at Your Restaurant
19 Dec
2016
Written by MRA

Safeguarding Against Fraud and Theft at Your Restaurant »

Employee theft and fraud is not uncommon today and it’s often perfected by the least likely long-term employees. Fraud is a three-legged stool of motivation, opportunity and rationalization. Motivation can vary and is often brought on by financial pressure or hidden or embarrassing conditions.

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It’s official! Americans love restaurants
23 Aug
2016
Written by MRA

It’s official! Americans love restaurants »

The poll ranks' perceptions of 24 business sectors, plus the federal government, which came in last place. With a net positive response of 59, the restaurant industry outperformed the computer industry by six percentage points.

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